If you're looking for deals on international flights, beware of
connections that will take you through China. You could show up for your
flight and be told you're going nowhere.
A Tofino, B.C. couple learned that lesson the hard way after booking with a flight on China Eastern airlines through.
Chengde flights
For
just $1,200 Cierra Hart and Lauchlin Kinney bought two roundtrip
tickets from Vancouver to Chiang Mai, Thailand. According to their
itinerary, the flight had a 20 hour and 50 minute layover in Kunming,
China.
“I expect the itinerary to be correct,” said Hart, “We talked
to FlightHub and they specifically told us no [visa required"> under
24 hours.”
They thought they were good to go, but they were
turned away at check-in on the day of their flight because China Eastern
airline said they did need a visa.
The problem was their flight
actually had two stops in China. The first stop was in Nanjing, which
was not indicated on their itinerary, followed by a domestic flight to
Kunming, before the connection in Thailand.
Two stops in China and slightly more than 24 hours on the ground in the country would require a visa.
“During
the morning of they [FlightHub"> kept saying this isn't our
responsibility. This is all on you guys you should have figured this
out," said Kinney.
Now when they log into FlightHub they see NKG
indicating Nanjing as a "stopover" - meaning more than 4 hours. It’s a
different screen they say from their original itinerary they were sent.
Ross
McLaughlin contacted FlightHub and after an hour on hold was told Hart
and Kinney’s situation is under investigation. The employee told
McLaughlin a representative from the company’s head office would reach
out to him the next day.
That call happened on Jan. 18 and FlightHub has still not contacted CTV News.
More than 550 complaints have been filed against FlightHub on the Better Business Bureau’s website.
“They’re
an F rating with the BBB right now,” spokesperson Evan Kelly said. “As
far as we're concerned they have not addressed those issues and they
continue to amass complaints."
Hart and Kinney feel they have learned
a valuable lesson. To navigate through China you need expert advice.
With the rules always changing, it’s best to visit the Chinese consulate
in Vancouver. And you can also visit Travel Canada for visa
requirements.
However, the airlines aren’t always up to date with
China's visa requirements, which can change overnight, so it may be in
your best interest to show up with a visa in hand rather than get to the
check-in counter and be turned away and left disappointed.
To
complicate things even more, some regions in China have created their
own rules making short visits exempt from visa requirements, meaning you
get a waiver at the destination airport for visits up to 144 hours. But
the Chinese consulate told CTV News sometimes it doesn’t even get those
updates in a timely manner.
The Wall