VPNs are a great way to stay anonymous and protected when surfing the web. To do this, a
VPN
creates secure tunnels from the client through to the server, all via
the Internet. There are many different VPN providers that you can use
that offer varying different functionalities and with different costs.
However, almost all of them will at one time or another, experience an
issue. When an error does pop up, it is important not to be daunted by
it as for the most part, you’ll be able to fix these yourself by
following the simple processes that we will outline next to each error.
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We do understand that these VPN systems can be hard to setup simply
because of the technology that is involved. That’s why it can be
particularly disheartening to discover an issue or to be faced with an
error code. Never fear though, we’re right here to help you through it
all.
Usually, when a VPN fails, the client programme will end up reporting an
error message, most of the time with an error message in the form of a
code. There are literally hundreds of different VPN error code messages
in existence, but there are a number that will turn up on a regular
basis, and it is these that we will cover in this article.
For the most part, these VPN errors just need a standard troubleshooting
procedure in order to ensure that everything is working smoothly once
again. Often, these resolutions require something as simple as ensuring
that the computer is using the VPN client whilst being attached to the
Internet. It can also be important to check that the VPN has the right
network settings in place so that it is actually able to work with the
VPN server. If these fail, the age-old option of turning things off and
on, tends to work miracles. Simply switching off the network’s firewall
can help you to figure out what is causing the interference in the VPN.
However, some VPNs need even further troubleshooting options if they are
to go back to working successfully.
Some of you might have spent the time setting the VPN up and not
actually know what to do if there is an issue. The above resolutions are
just the basics, so in the rest of the article we will endeavour to
cover a number of specific errors, giving you the ways in which to
identify any issues.
VPN error code 800 explained
Error connecting to VPN, connection error 800 is the most common issue
to occur when you are dealing with a VPN. This error code simply means
that a new remote connection was unable to be made and is often listed
as “VPN connection failed with error 800”. This usually means that the
VPN server is actually unable to be reached, which will be why the
messages sent by the client (you) are not reaching the server.
There are many reasons as to why these messages are failing to be sent
to the server and normally this has to do with the VPN having an invalid
name, or even address of the required VPN server. In other instances
there are network firewalls that actually block VPNs from accessing them
in this manner, which also results in the VPN tunnel failed error 800
messages.
Another reason for you to have the error 800 VPN tunnel failed code pop
up is if the client (i.e. you), have lost your service during the
connection time to the local network. The last reason for the error 800
unable to connect to VPN pop up messages is if the IPSec negotiation to
the L2TP/IPSec tunnel that the client is using has a poor configuration
within its security protocols.
There is a main cause for this, which is often the case when the VPN
tunnel is set as an automatic one. This means that with the error 800
the remote connection was not made because the attempted VPN tunnels
failed, hence the issue.
How to solve VPN error 800
There are a number of different options that you can utilise in order to
get things going again, particularly if the error occurred on a
Microsoft Windows based machine. Whether it is Windows XP, Windows 7,
Windows 8, Windows 8.1 or Vista, there are ways that you can solve it
yourself. The first step is to crosscheck with the username, password
and address of the VPN server are all correct. After that, it is a
simple thing to ensure that the settings for both the router and
firewall will allow PPTP or VPNs to actually go through the TCP Port
1723. In this case, the GRE Protocol 47 also needs to be established in
order to allow this PPTP VPN connection.
Windows users who get the Windows VPN error 800 can find all this in the
VPN properties. Clicking on the security tab will allow you to change
the VPN type to Point to Point Tunneling Protocol (PPTP) thus giving you
access once again.
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